SHIPPING POLICY
You must be 21 years of age or older to purchase wine from this website.
WE ARE NOT ABLE TO SHIP WINE ORDERS TO:
AL, DE, KY, MS, OK, SD, UT
All wine shipping must be to a physical address. There will be no shipping to a PO Box.
Adult signature is required for all wine deliveries.
Shipping is always free in the state of California; all other states will have flat shipping fees of $15.00/per package IF THEY DO NOT MEET THE MINIMUM REQUREMENTS. General Policies Items represented on this site constitute only an offer to sell. Even after you have placed an order online, the sale is not complete until an employee of Allvino has accepted and processed the order. All orders are paid in advance. No order will be considered complete until payment has been submitted. We accept Visa, MasterCard and Discover. All credit card data is transmitted securely. If, for any reason, you do not wish to place an order online, you may also order by phone or email.
All items shown on this website are believed to be in stock; however, because real-time data is not available, it is possible that a given item may be sold in our store during the time between data updates. For items marked as “limited quantity,” your order may be delayed while we double check our stock and, if necessary, check with our distributors to locate additional inventory. In instances of older vintages and other rare bottling, we will do our best to fill your order but cannot be held responsible if an item is unobtainable at that time. It takes approximately two to three business days to pull, assemble and process a typical order. If your order is time sensitive, please include a note in the comments field on the order confirmation page, or call us. All orders are confirmed by e-mail after they are submitted.
Age verification
All customers are required to prove that they are at least 21 years old at the time they place their first order. Normally, this is done through an online verification service as part of the checkout procedure. In the event we are unable to verify your age (for example, if you have a Canadian or other non-US address), you may submit proof of age via e-mail or fax. Please call us for instructions on how to submit your proof. All wines that are shipped on your behalf must be received and signed for by an adult of legal drinking age. We recommend you have your order shipped to your business address unless you are sure an adult of legal drinking age will be at your home to receive the shipment.
Security and privacy
Allvino has the highest respect for our customers and is firmly committed to your privacy. We do not sell any of the information provided by you during registration to any other institutions. By registering to purchase on this website, you are automatically added to our mailing list for both e-mails and catalogs. If you wish to opt-out of our e-mail list, you may use the unsubscribe link included in every e-mail. To opt-out of either electronic or postal mailings, please contact the store by phone, mail, or e-mail. All credit card information is sent to a secure server, using encrypted data that cannot be received or deciphered by other merchants. If you are not comfortable with releasing your credit card information via our website, you may place your order by phone or fax.
Shipping charges
Shipping is always free in the state of California; all other states will have flat shipping fee of $15.00/per package. Shipping insurance is included in your price. If something is lost or broken, please inform us within two days and a call tag will be issued to pick up your original shipment at a chosen location. A new shipment will be sent once the merchandise has been returned
Shipping Disclaimer
Many states restrict or prohibit the shipment of wine. By arranging for transportation of the wine, we are providing a service to and acting on behalf of the purchaser. We make no representation to the legal rights of anyone to ship or import any wines into any state. By placing an order with Allvino, the buyer acknowledges sole responsibility for the shipment of wine and other goods purchased and for determining the legality and the tax/duty consequences of having the wine shipped to him or her. We do apologize for the inconvenience if your state laws prevent us from servicing your area (see the list of states we cannot ship to below). If we are unable to arrange shipment to you, you might wish to provide us with an alternate shipping address in a nearby state to enable you to make an online purchase. At this time, we are unable to ship to customers in these states:
Alabama, Arkansas, Delaware, Georgia, Hawaii, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, North Dakota, Oklahoma, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, West Virginia.
Warm Weather, Weather Damage
All wines are stored in our climate-controlled warehouse, but once they leave our facility we can no longer protect them from weather-related damage. Allvino is not responsible for any wines that are damaged by excessive heat or cold during the shipping process.
Important Notice
Due to Federal and State regulations, all wine shipments must be received by an adult 21 years of age or older. An adult must be physically present to sign for the wine delivery. Therefore, we recommend that you ship to a business address. Federal regulations also make it illegal to ship wine to post office boxes. If you enter a post office box as your shipping address, the wine will be returned to us and you will be charged for the original shipment, the return shipment and the subsequent shipment to a valid street address. We cannot schedule shipments for a specific time during the day. If you live where the direct shipment of wine violates the law, we suggest these alternatives:
1. Provide an address in a state where it is legal to receive direct shipments of wine.
2. Have your wine shipped to a professional wine storage facility in a state where we can legally ship wine.