SUPPORT | isaw

Please read the following information to help protect your isaw action camera.

Re-sealing the waterproof housing - It is very important that each time the waterproof housing is closed that you first inspect the rubber seal. The seal should be clean from sand, dust, dried salt water and other debris. The rubber seal should also be free from cuts, nicks and abrasions.

Using the adhesive mount pads - Although we supply only the best quality adhesive pads for use with mounting hardware, it is recommended that for situations where high levels of vibration or impact may occur or in situations where it is possible the camera could become dislodged and lost that the camera and housing be secured with an additional lanyard of suitable material.

Shipping Information

Orders will ship within 12-36 hours from order confirmation.This does not include weekends or holidays. **International buyers please allow a 1 day (24 hour) window for your orders to be processed .**Your order will then be shipped within our normal 12-36 hour time frame. Tracking numbers will be sent to the billing email address used when making your purchase. USPS is our primary shipping method.

Returns Policy

Returns are only accepted for products with manufacturing defects; the customer has five business days from the date of delivery to request a return authorization otherwise they will need to submit a warranty claim to the manufacturer.

What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address,or phone number..What do we use your information for? Any of the information we collect from you may be used in one of the following ways: ; To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs); To process transactionsTo administer a contest, promotion, survey or other site feature; To send periodic emailsThe email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain informationWe use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.Your Consent By using our site, you consent to our websites privacy policy.Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. info@isawusa.com

Warranty Against Defects

This product is guaranteed against manufacturing defects for 12 months from the date of purchase.-Proof of purchase must be supplied with all warranty claims.-In instances where a manufacturing defect is found products will be either repaired or replaced.-For warranty claims, the products must be returned to the place of purchase. Return costs are at the customer's expense.-Misuse, neglect, modification or fair wear and tear are not covered under this warranty.-Flooding resulting from housing resealing error are not covered under this warranty.-The benefits provided by this warranty are in addition to other rights and remedies available to the consumer under the law.Again, please Contact Us @ info@isawusa.com or click the contact us link if you require assistance with your product/order, or if you need to make a warranty claim or request a return authorization.

ISAW Action Cam Warranty Service

[English]

1. This product is guaranteed against manufacturing defects for 12 months from the date of purchase.

2.When there is no evidence for date of purchase, ISAW shall consider purchasing date with serial no. from the product.

3. During the warranty period, ISAW is obliged to repair or replace the defective part or product with a comparable part or product.

4.When the warranty period is expired, ISAW shall provide warranty service at a cost.

5.Warranty shall not be covered when the defect or loss is caused by negligence or other fault from the users.

6. ISAW is not responsible for any accident, injury, death, loss, or other claim related to or resulting from the use of this product.

7. ISAW is not responsible for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

8. ISAW shall not be liable for water housing leakage or any resulting damages caused by user's resealing error.

9.Visit isawcam.com for local distribution network.

[Francais]

1. Le produit est garanti pendant une periode de 12 mois a partir de la date effective d'achat.

2. En cas de doute sur la periode de garantie du produit, I Saw s'appuiera sur le numero de serie du produit.

3. Durant la periode de garantie, I Saw se doit de reparer ou remplacer la partie defectueuse du produit, conformement a sa fabrication.

4. Lorsque la garantie prend fin, I Saw fournira un service apres-vente, toute reparation en decoulant sera A la charge du client.

5. La Garantie ne couvre pas le produit en cas de perte ou lorsque le dysfonctionnement aurait pour origin.) evident.) une negligence causee par l'utilisateur.

6.I Saw n'est responsable d'aucun accident, blessure, mort, perte ou d'aucune autre reclamation liee ou resultant d'une mauvaise utilisation du produit.

7.I Saw n'est responsable d'aucun degat fortuit ou relatif a l'utilisation du produit ou d'un de ses composants.

8.I Saw West responsable en cas de dysfonctionnement relatif a un degat des eaux, inondation, etc.: toute reparation sera a la charge de l'utilisateur.

9. Pour connaitre tous nos distributeurs dans le monde, rendez-vous sur le site isawcam.com.

[Espanol]

1. ESTE PRODUCT° CUENTA CON GARANTIA POR DEFECTOS DE FABRICACION POR UN PERIOD° DE 12 MBES A PARTIR DEL DIA D E LA COMPRA.

2. CUANDO NO HAYA EVIDENCIA DEL DIA DE LA COMPRA, ISAW CONSIDERARA EL DIA DE LA COMPRA DE ACUERDO AL NUMERO

3. DURANTE EL PERIODO D ELA GARANTIA, ISAW ESTA OBLIGADO A REPARAR 0 REEMPLAZAR LA PARTE DEFECTUOSA 0 EL EQUIPO SERIAL. CON UNA PARTE 0 EQUIPO COMPARABLE 0 SIMILAR.

4. UNA VEZ LA GARANTIA CADUQUE, ISAW OFRECE GARANTIA EXTENDIDA PARA LA VENTA.

5. LA GARANTIA NO CURE DANOS 0 PERDIDAS POR NEGLIGENCIA 0 MAL USO POR PARTE DEL PROPIETARIO.

6. ISAW NO SE HACE RESPONSIBLE POR NINGUN ACCIDENTE, LES1ONES, MUERTE 0 PERDIDAS QUE RESULTEN A PARTIR DEL USO DE ESTE PRODUCTO.

7. ISAW NO ES RESPONSABLE DE ACCIDENTES OCASIONALES 0 CONSECUENTES POR EL USO DE ESTE PRODUCT°.

8. ISAW NO SE HACE RESPONSIBLE SI EL AGUA SE FILTI, POR EL ESTUCHE PROTECTOR CONTRA EL AGUA 0 LIQUIDOS CAUSADOS POR EL MAL SELLADO POR PARTE DEL USUARIO.

9.VISITE isawcam.com PARA ENCONTI,R SU DISTRIBUIDOR LOCAL Y PUNTOS DE VENTA.

[Deutsch]

1. Die Garantiezeit betragt 1 Jahr ab Kaufdatum.

2.Wenn kein Kaufbeleg vorliegt, Die Garantiezeit wird nach dem Herstellungsdatum mit Seriennummer bestimmt.

3.Wah rend der Garantiezeit werden Gerate, die aufgrund von Material- und Fabrikationsfehlern Defekte aufweisen, nach unserer Wahl repariert oder ersetzt.

4.Vom Garantieumfang nicht (oder nicht mehr) erfasste Defekte oder Schaden am Gerat beheben wir gegen Kostenerstattung.

5. Garantieanspruche sind ausgeschlossen bei Schaden durch missbrauchliche oder unsachgemaBe Behandlung.

6. ISAW ubernimmt keine Garantie oder Haftung fur Unfalle, Korperverletzung,Verlust durch Nutzung des Produktes.

7. ISAW ubernimmt keine Garantie oder Haftung fur Schaden durch Nutzung des Produktes oder von Teilen des Produktes.

8. ISAW ubernimmt keine Garantie furWasserleck am Gehause oder daraus entstehende Schaden durch falsche Abdichtung.

9. Besuchen Sie isawcam.com fur unsere Partnerliste.